• By Jennifer Tubbs
• Posted Tuesday, September 5, 2023

Child Support staff recognized for their services to local families

Child Support Services celebrated Child Support Awareness Month and their accomplishments from State Fiscal Year 2023 at Walnut Hall in beautiful Tanglewood Park on Thursday, August 31.

A total of $22,750,871.00 was collected, which was 100.15% of their goal for the year, ranking them fifth in the state for Total Collections. They also exceeded goals for Paternity Establishment, Cases Under Order, and Collection Rate. They achieved 98% of their goal for Payment to Arrears. Child Support Services receives incentive funds from the federal office distributed through the state office based on their performance. These funds are reinvested into the program to improve service delivery to citizens and helps fund their many outreach efforts. A total of $420,886.00 was disbursed to the county in Child Support Incentive Funds for SFY 2023.

You can view photos of the event here.

Top performers were recognized during the celebration:

• Highest Total Collections = Denise Townsend, Child Support Agent – $1,216,678.91
• Highest Average Orders = Robin Ashburn, Child Support Agent – 26.17
• Highest Average Paternities = Robin Ashburn, Child Support Agent – 15.25
• Highest Collection Rate = Stephanie Lynch, Child Support Agent – 68.26%
• Highest Collection Rate Intergovernmental = Darren Jones, Child Support Agent – 58.69%
• Highest Payment to Arrears = Tabatha Croom, Child Support Agent – 75.77%
• Highest Average Establishment Self-Assessment Score = Robin Ashburn, Child Support Agent – 96.23%
• Highest Average Enforcement Self-Assessment Score = Tabatha Croom, Child Support Agent – 89.72%
• Highest Average Intergovernmental Self-Assessment Score = Darren Jones, Child Support Agent – 98.57%
• Perfect Medical Self-Assessment Score = Darren Jones, Robin Ashburn, Angela White - Child Support Agents
• Perfect Review & Adjustment Self-Assessment Score = Gabrielle Mason, Tabatha Croom, Stephanie Lynch, Denise Townsend, Danisha Espy, Jamilia Mitchell - Child Support Agents
• Highest Average 12-mo Expedited Self-Assessment Score = Donald Wilson, Child Support Agent – 99.87%
• Highest Average 6-mo Expedited Self-Assessment Score = Donald Wilson, Child Support Agent – 94.32%
• Highest Average Enforcement Actions = Dana Jenkins, Child Support Agent – 269.75
• MVP for Enforcement Unit Support = Suzanne Harker, Office Assistant
• MVP for Triggers and IV-A Referrals = Angelique Jefferson, Office Assistant
• MVP for Triggers and IV-A Referrals = Marlene De Los Santos, Office Assistant
• MVP for Intergovernmental Unit Support = Adrienne Francis, Office Assistant
• MVP for Intake and Applications = Erin Anderson, Office Assistant
• MVP for Establishment Unit Support = Jewel Crews, Office Assistant

• Rookie of the Year – Training = Jessica Bolling, Sr. Child Support Agent
• Rookie of the Year – Training = Nereyda Valenzuela, Sr. Child Support Agent
• Contributions to New Agent Training = Laurie Garrison, Sr. Child Support Agent
• Contributions to New Agent Training = Jessica Eckles, Sr. Child Support Agent
• Community Service and Outreach = Milton Williams, Supervisor
• Customer Service = Carla Johnson, Supervisor
• Investment in and Encouragement of Staff = Lisa McCullen, Supervisor
• Teamwork in Case Management and Selection & Recruitment = Cynthia Dodson, Supervisor
• Teamwork in Case Management and Selection & Recruitment = Tanya Douthit, Supervisor